Privacy Policy

1. Introduction

Top End Disability Services ABN 36 648 487 218 ("we", "us", "our") is committed to protecting the privacy of all individuals whose personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name, date of birth, and contact details (phone, email, address)
• NDIS participant number and plan details
• Health and disability-related information necessary to deliver support services
• Emergency contact details
• Information provided through our website contact and referral forms
• Employment-related information for job applicants

We only collect sensitive information (including health information) where it is reasonably necessary to provide our services and with your consent, or as otherwise permitted by law.

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you when you contact us, complete a referral form, or engage our services
• From your support coordinator, plan manager, or other authorised representatives
• From healthcare providers or other organisations involved in your care (with your consent)
• Through our website via contact forms and enquiries

4. How We Use Your Personal Information

We use your personal information to:

• Deliver and manage the disability support services you have requested
• Communicate with you about your supports and any changes to our services
• Comply with our obligations under the NDIS Quality and Safeguards Framework
• Process referrals and respond to enquiries
• Improve our services and website
• Meet our legal and regulatory obligations

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Our staff and support workers involved in delivering your services
• The NDIS Commission or other regulatory bodies as required by law
• Healthcare providers and allied health professionals involved in your care (with your consent)
• Your nominated support coordinator or plan manager
• Third-party service providers who assist us in operating our business (under strict confidentiality obligations)

We will not disclose your personal information overseas unless required by law or with your explicit consent.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored securely and access is restricted to authorised personnel only. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

8. Complaints

If you believe we have breached your privacy, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Website Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings, though this may affect some website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related enquiries, requests, or complaints, please contact us: