NDIS Information
NDIS Participants
Understanding your NDIS plan and how we can support you to get the most out of your funding.
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that provides funding to eligible people with a permanent and significant disability. The NDIS gives you choice and control over the supports you receive, helping you achieve your goals and live more independently.
At Top End Disability Services, we work with participants across all plan management types. Whether you are self-managed, plan-managed, or agency-managed, we are here to support you every step of the way.
How Is Your Plan Managed?
There are three ways your NDIS funding can be managed. Understanding your plan type helps you know how to access our services.
Self Managed
You're in full control
If you are self-managed, you have full control over how your NDIS funds are used. You can choose any provider — registered or unregistered — and pay for supports directly from your NDIS funds. You are responsible for keeping records and managing invoices.
- Maximum flexibility and choice of providers
- Can use both registered and unregistered providers
- You manage payments and keep records
- Greater control over your support arrangements
Plan Managed
A plan manager handles the finances
With plan management, a registered plan manager handles the financial side of your NDIS plan on your behalf. They pay your providers, track your budget, and provide you with regular statements — giving you flexibility without the administrative burden.
- A plan manager pays providers on your behalf
- Can use both registered and unregistered providers
- Regular budget statements and financial reporting
- Less administrative work for you
Agency Managed
The NDIA manages your funds
If your plan is agency-managed (also called NDIA-managed), the National Disability Insurance Agency manages your funding directly. Payments are made through the NDIS portal, and you must use NDIS-registered providers like Top End Disability Services.
- The NDIA manages and pays providers directly
- Must use NDIS-registered providers only
- No financial management required from you
- Straightforward and simple to use
Our Commitment
NDIS Code of Conduct
The NDIS Code of Conduct sets out the expected standards of behaviour for all NDIS providers and workers. At Top End Disability Services, we are fully committed to upholding these standards in everything we do.
The NDIS Code of Conduct requires all providers and workers to:
Act with respect and dignity
Treat every participant with respect, dignity, and compassion — recognising their individuality and right to make their own decisions.
Act with honesty and transparency
Be open, honest, and transparent in all dealings with participants, their families, and the NDIS.
Provide safe and competent support
Deliver supports and services safely, competently, and with care — maintaining the skills and knowledge required to do so.
Promote independence and inclusion
Support participants to exercise choice and control, and actively promote their inclusion and participation in the community.
Prevent and respond to harm
Take all reasonable steps to prevent and respond to abuse, neglect, exploitation, and violence — and report any concerns promptly.
Respect privacy and confidentiality
Protect the privacy and confidentiality of participants at all times, in accordance with the Privacy Act and NDIS guidelines.
Our team members are trained on the NDIS Code of Conduct and our obligations as a registered provider. We take any concerns seriously and have clear processes for raising and resolving issues.
How to Get Started With Us
Getting started with Top End Disability Services is simple. Here's what to expect.
Contact Us
Reach out by phone or through our referral form. Tell us about your needs and goals, and we'll guide you through the next steps.
Initial Consultation
We'll arrange a no-obligation consultation to understand your NDIS plan, your goals, and the supports that are right for you.
Service Agreement
We'll prepare a service agreement that outlines the supports we'll provide, the costs, and your rights and responsibilities.
Support Begins
Once your service agreement is in place, your supports begin. We'll regularly review your progress to ensure you're achieving your goals.
Ready to Get Started?
Contact us today to discuss your NDIS plan and how we can support you.